![]() ![]() Starting pay of $17. Opportunities are available to support our English and Spanish speaking Customers. Our Representatives communicate with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel. Please let me know if you have experienced anything similar, thanks.Whether supporting our amazing Customers or Fellow Employees at Southwest Airlines ®, our Customer Support & Services (CS&S) Representatives always answer the call! CS&S Representatives provide Legendary Customer Service to connect People to what's most important in their lives. The funds will go straight back to the company anyway. I've spent thousands of dollars flying Southwest, and I can't wrap my head around them not being to extend an expired travel credit. Southwest CEO Gary Kelly says that "people are our greatest assets." It sure doesn't seem so. It has been a nightmare trying to get any voucher. And even with that, it wouldn't be a for sure thing. I was told the only way I would be able possibly to get a refund, I would have to provide documentation of my mother's condition. Whether supporting our amazing Customers or Fellow Employees at Southwest Airlines, our Customer Support & Services (CS&S) Representatives always answer the call CS&S Representatives provide Legendary Customer Service to connect People to what's most important in their lives. I continue to explain how the other customer support rep was offering me the luv vouchers, and she said that it wasn't true although I heard it with my own two ears - basically calling me a liar. Customer Support & Services Our Heart starts with our People. Can someone accompany me to my gate if they are not flying Is Skycap service available at CMH Southwest Airlines offers Sk圜ap service at the curbside, available from 4:00 a.m.-6:00 p.m. All of them said something different, other than saying they would not be able to issue any refund whatsoever. You can also reach out to a customer service representative directly by email or call the Reservations team who can speak to those within the U.S. Help & Contact Us Check out these FAQs for immediate answers to the most common questions. I called back again several times and got different answers from multiple customer service reps. Unforuntaley, the call disconnected before anything was finalized. Although I wanted all of my travel credit, I accepted the luv voucher because it's better than nothing. The kind lady over the phone said that she was sorry and the only thing that could be done is a luv voucher for $50 each passenger, $100 total. and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-80), Southwest Customer Relations (1-85), PayPal Customer Service (1-88) and PayPal Credit Customer Service (1-86). I've been flying Southwest since I was a kid, very loyal customer. I was even told they never issue points as a refund (good way to make more $$.) So the lady who helped me out initially, really messed up and told me something completely wrong. I was told that my refund was in travel credit and not points, and that travel credit expires but points do not. I called Southwest customer service, and she explained what was happening. I tried booking a flight using the "points" I thought I had, but of course, it did not work. Little did I know, I was being misinformed.įast forward to today, I needed to book a flight for my brother and mother. I asked several times if this was correct, and she said yes. The lady who helped me out with the refund over the phone assured me that this credit would not expire. I asked for a refund, and instead of getting my money back on my debit card, I wanted the refund in travel points because I know they would need the flight eventually. After hearing that, I decided to request a refund. ![]() Due to medical conditions, my mother was advised not to travel. ![]() I booked a flight for my brother and my mother to visit me in SF for a total of $205. Please let me know if you have experienced anything similar, and what was the solution. The best way to connect with a live person at the Southwest Airlines Customer Service team is to dial 1 (800) 435-9792 phone number, or you can opt 1-88 (Secondary Customer Support. ![]()
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